Return Policy for lid-o.com
Thank you for choosing MyLID-O! We want you to be fully satisfied with your purchase, and we understand that sometimes a return is necessary. Please read our return policy carefully:
1. Returns within 14 Days
You may return your MyLID-O product within 14 days of the purchase date for a full refund, provided the item is in sellable condition.
2. Sellable Condition
To qualify for a refund, the returned item must be in its original packaging and in sellable condition. Sellable condition means that the product is unused, unopened, and free from any damage.
3. Exclusions
We do not accept returns for broken or used items. If the returned item is broken or shows signs of use, a refund will not be issued.
4. How to Initiate a Return
To initiate a return, please email us at info@lid-o.com within 14 days of your purchase. Include your order number, the reason for the return, and clear photos of the item showing its condition.
5. Refund Process
Once your return is approved, we will provide you with instructions on how to return the item. Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method.
6. Return Shipping
Customers are responsible for the cost of return shipping. We recommend using a trackable shipping service to ensure the safe return of the item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@lid-o.com. We will work with you to resolve the issue promptly.
8. Contact Information
If you have any questions or concerns about our return policy, please contact us at info@lid-o.com.
We appreciate your business and hope you enjoy the convenience of MyLID-O!